Q. Are there any setup fees?
A. No, there are no setup fees for any of the services we provide.

Q. The service I am looking for is not included on your list?
A. Not a problem, you can send us a message detailing your requirements via our contact form, or send us an email, or give us a call in the office, and we will get back to you as soon as possible to see if we can help.

Q. Is it possible to have a meeting with you prior to committing to your services?
A. Yes, of course, we are always happy to discuss your requirements further via phone, Teams, your office or over coffee.

Q. How do we get work to you?
A. We accept work via phone, Google Drive, email, Asana (shared task list), Dropbox, courier or in person, whatever  is easiest for you.

Q. How do you charge for work?
A. We charge in 5 minute increments & will invoice for hours worked on a bi-weekly or monthly basis (subject to agreement).  Invoices can be paid by Interac, BACs transfer, Paypal (subject to a 4% fee) or Direct Debit/Transfer  & must be settled within 7 days from invoice date. Retainer Agreements will be sent out monthly in advance and must be paid in full as per invoice date.

Q. What are your working terms?
A. Once your retainer requirements have been received, discussed & agreed, you will be provided with a contract & our Terms & Conditions which will need to be signed (via electronic signature) or scanned & returned to us prior to any work commencing. There are no contracts for ad hoc work requirements.

Q. Do you offer retainer packages?
A. Yes we do, please request our Client Information Pack for further details.  We are more than happy to discuss mutually beneficial packages for regular, long-term contracts.  All retainer packages must be paid for in advance within 7 days from invoice date &/or prior to any work commencing.

Q. Are all your virtual services provided in-house?
A. The majority of our services are provided in house by myself or a select member of my associate team. Please note that there may be instances when we need to sub-contract due to availability or in order to meet a client’s specific requirement.

Q. What are your hours of operation?
A. One of our unique selling points is to promote a flexible work ethic.  Our hours of operation are primarily customer led – we are not your normal 9a-5p or Monday to Friday operation. Our hours reflect our customer’s requirements & time zone  (an out-of-hours surcharge may apply, please contact us for further details).